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Johnson & Dugan Customer Service Survey Results
Michael Johnson, CEO, Johnson & Dugan
The results of our recent J&D customer service survey are in. We received great participation and the results were both valuable and gratifying.
Here are some highlights of the responses we received (on a scale of 1 to 10, 10 being the highest score):
- Over 92% of the respondents rated our service level at an 8 or higher and 80% of you gave
us a 9 or 10. - Of the specific services we offer, we received an average rating of 8.7.
- Our Account Executives and Account Managers were rated with an average score of 9.3.
- Over half of the respondents told us we help relieve at least 20% or more of their
workload, while 34% said we help relieve 50% or more. - Finally, almost 100% of the respondents told us they would be very likely to refer us to other
companies.
We thank all those that participated for their input and the confidence they have shown in our services. We value our relationship with our customers and we will continue to strive to improve wherever we can provide value to you and your employees. If you have any questions about the survey, please feel free to reach out to me or your Johnson & Dugan team – we stand ready to help you and your team in any way we can.
