Implementation

Once we finalize all carrier and plan design changes with you, Johnson & Dugan will initiate a series of Implementation Checklists to support a smooth transition to the new carrier(s) or to implement new benefits with the current carrier(s). J&D monitors all implementation activities of your new carriers, ensuring that nothing “falls through the cracks.”

Johnson & Dugan’s in-house staff will also begin developing the appropriate Employee Communications Materials for you. Johnson & Dugan and the carrier(s) will be responsible for presenting and educating the employees on the new benefits program.

Johnson & Dugan will provide customized website cards and Payroll Deduction Forms, as needed. We will make sure your Online Benefits Website and/or enrollment site is updated and audited with the benefit changes and new contributions. J&D will work with your carrier(s) to ensure Evidence of Coverage booklets and employer contracts are written in accordance to the benefit program sold.

Finally, we will schedule an Implementation Meeting with your HR staff to discuss billing and eligibility administration to ensure smooth administration of the program.